ICBC Coverage
We are a member of the ICBC Recovery Network which is a group of allied health care practitioners and clinics who can direct bill ICBC during your recovery. It includes acupuncturists, chiropractors, counsellors, kinesiologists, massage therapists, occupational therapists, physiotherapists and psychologists.
Looking for additional health care practitioners to support your recovery from a Motor Vehicle Accident:
CLICK HERE TO FIND A HEALTHCARE PROVIDER →
DO WE PROVIDE DIRECT BILLING TO ICBC?
YES, WE DO!
Please note that NOT all practitioners are able to accommodate ICBC appointments. Our direct billing is a courtesy service and not a guarantee. To book an ICBC appointment, please contact us directly to confirm availability.
Patients are responsible for any outstanding balances, including full payment if direct billing is not possible.
Registered Massage Therapy ICBC Coverage
Registered Massage Therapy (ICBC Claims)
Applicable to claims with a date of crash on or after May 1, 2021
Initial Appointment - 60 minutes
ICBC covers: $131.00 (+ tax)
User Fee (client portion): $7.48 (effective April 1, 2026)
Standard / Subsequent Appointments
45 minutes
ICBC covers: $107.00 (+ tax)
User Fee: $2.65 (effective April 1, 2026)
60 minutes
ICBC covers: $107.00 (+ tax)
User Fee: $32.65 (effective April 1, 2026)
Please note that ICBC sets fixed coverage amounts for each treatment type. Any remaining balance not covered by ICBC is the user fee, which is the responsibility of the client and is due at the time of the appointment.
A minimum treatment duration of 45 minutes is required under ICBC guidelines.
Registered Clinical Counselling — ICBC Coverage
Registered Clinical Counselling (ICBC Claims)
For eligible ICBC claims, counselling appointments may be billed directly to ICBC. A user fee applies to the appointment types below.
Initial Appointment + Report — 60 Minutes
ICBC Covers: $268
User Fee: $7.00
Subsequent Counselling Appointments
60 Minutes
ICBC Covers: $160
User Fee: $15.00
75 Minutes
ICBC Covers: $160
User Fee: $15.00
User fees represent the portion of the appointment fee not covered by ICBC and are the client's responsibility for payment.
ICBC coverage is subject to claim eligibility, approval, and applicable treatment limits. If additional treatment is awaiting approval or an extension, clients are responsible for appointment fees until coverage is confirmed.
IMPORTANT NOTES
To get started, call to book an Initial Appointment for a comprehensive assessment.
Please complete the ICBC Patient Intake Form before your visit to help us create a personalized treatment plan.
Note: ICBC pre-authorizes the first 12 appointments with RMT and Counselling within 12 weeks of the accident. Any treatments beyond their 12 week timeframe will require an extension treatment plan for additional coverage. It is important to note, treatment extension is not guaranteed and is at the discretion of ICBC’s approval.
Patients are responsible for any payment not covered by ICBC, which includes additional treatments that have not yet received an approval by ICBC.
We recommend you call to book an Initial Appointment for a thorough and comprehensive assessment.
Getting Started Is Simple
Find and book the care that feels right to you
01 | CHOOSE YOUR PRACTITIONER
Explore our Registered Massage Therapists and Registered Clinical Counsellors to find the right fit.
02 | BOOK YOUR APPOINTMENT
Choose Registered Massage Therapy in Langley or Registered Clinical Counselling virtually or in person by appointment.
03 | CONNECT WITH YOUR PRACTITIONER
Join us in clinic or online and begin with a conversation about what brings you in.
ICBC FAQ
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Unfortunately, no.
If you have an OPEN ICBC claim, you provider may reject our submission. We cannot submit your claim to ICBC and your extended health insurer.
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Once you’ve received your ICBC Claim Number, ICBC will cover your basic treatment costs (additional user fee will be applied) for the first 12 weeks after your accident date.
Registered Massage Therapy Appointments:
ICBC will cover the Initial Assessment (60 Minutes -minimum)
Subsequent Treatments (45 Minutes or longer) Frequency: 1x a week
Please be aware, we can not guarantee direct billing for every treatment due to issues with individual ICBC cases.
You are responsible for partial or FULL payment until ICBC provides approval for coverage. If ICBC provides approval for coverage, you may be eligible for reimbursement.
Problems with submission portals or clinic logistic considerations may occur without notice. If we are direct billing on your behalf and only a portion or none of your treatment is covered we may arrange for one of the following forms of payment:
E-transfer payable to info@microwellness.ca
Take payment with our secure tap option
Process payment with a credit card on your profile
Payment may be processed for a portion, up to the full amount of your appointment.
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Yes, ONLY certain Practitioners can direct bill to ICBC on your behalf.
Currently, not all our Practitioners can provide direct billing to ICBC.
We recommend contacting us directly to ensure you are booked with a Practitioner who can provide direct billing to ICBC. Please keep in mind, available appointments are limited and we are only able to accommodate a certain number of ICBC patients to ensure you are receiving the appropriate care within an appropriate time frame.
While certain Practitioners can directly bill ICBC on your behalf, if your treatment falls outside of the approved time window, you may be required to pay for that session up front and submit to your ICBC adjuster for reimbursement.
In order to book an ICBC Appointment, it must be done by speaking with one of our team members.
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Please speak directly with one of our team members to gather some information. We will need the following information:
ICBC Claim Number
Adjustor Information (if provided)
Full Legal Name
Date of Birth
Card Card Number
Email
Phone Number:
Accident Date (MM/DD/YYYY)
(t’s important to note that our ICBC direct billing service is a courtesy service and not a guarantee that all direct billings will be approved or paid by ICBC. It remains the patient's responsibility to pay for all unpaid treatments by ICBC should direct billing problems occur. Patients will be able to collect these payments directly from their ICBC adjuster.
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If additional treatments are needed, your Practitioner will contact your Customer Claims Specialist (Adjuster) or submit an Extension Request to ICBC for approval. If you are diligent with following your treatment plan by your health care provider(s) and there is clinical reasoning to support the need for further treatment, ICBC will review the extension request and approve at their discretion.
Approval is not guaranteed.
You are responsible for payment until ICBC approves the Extension Request. If approved, you may be eligible for reimbursement.
