Unfortunately, no.

If you have an OPEN ICBC claim, you provider may reject our submission. We cannot submit your claim to ICBC and your extended health insurer.

Once you’ve received your ICBC Claim Number, ICBC will cover your basic treatment costs (additional user fee will be applied) for the first 12 weeks after your accident date.

Registered Massage Therapy Appointments:

• ICBC will cover the Initial Assessment (60 Minutes -minimum)

• Subsequent Treatments (45 Minutes or longer) Frequency: 1x a week

Please be aware, we can not guarantee direct billing for every treatment due to issues with individual ICBC cases.

You are responsible for partial or FULL payment until ICBC provides approval for coverage. If ICBC provides approval for coverage, you may be eligible for reimbursement.

Problems with submission portals or clinic logistic considerations may occur without notice. If we are direct billing on your behalf and only a portion or none of your treatment is covered we may arrange for one of the following forms of payment:

• E-transfer payable to info@microwellness.ca

• Take payment with our secure tap option

• Process payment with a credit card on your profile

Payment may be processed for a portion, up to the full amount of your appointment.

Yes, ONLY certain Practitioners can direct bill to ICBC on your behalf.

Currently, not all our Practitioners can provide direct billing to ICBC.

We recommend contacting us directly to ensure you are booked with a Practitioner who can provide direct billing to ICBC. Please keep in mind, available appointments are limited and we are only able to accommodate a certain number of ICBC patients to ensure you are receiving the appropriate care within an appropriate time frame.

While certain Practitioners can directly bill ICBC on your behalf, if your treatment falls outside of the approved time window, you may be required to pay for that session up front and submit to your ICBC adjuster for reimbursement.

In order to book an ICBC Appointment, it must be done by speaking with one of our team members.

Please speak directly with one of our team members to gather some information. We will need the following information:

• ICBC Claim Number

• Adjustor Information (if provided)

• Full Legal Name

• Date of Birth

• Card Card Number

• Email

• Phone Number:

• Accident Date (MM/DD/YYYY)

(t’s important to note that our ICBC direct billing service is a courtesy service and not a guarantee that all direct billings will be approved or paid by ICBC. It remains the patient's responsibility to pay for all unpaid treatments by ICBC should direct billing problems occur. Patients will be able to collect these payments directly from their ICBC adjuster.

If additional treatments are needed, your Practitioner will contact your Customer Claims Specialist (Adjuster) or submit an Extension Request to ICBC for approval. If you are diligent with following your treatment plan by your health care provider(s) and there is clinical reasoning to support the need for further treatment, ICBC will review the extension request and approve at their discretion.

Approval is not guaranteed.

You are responsible for payment until ICBC approves the Extension Request. If approved, you may be eligible for reimbursement.