Cancellation Polices & Fees

Cancellation Policy

If for any reason you are unable to make your appointment, please notify our office by phone or email at least 24 hours in advance of your scheduled session. In the absence of 24 hours' notice, you will be charged for the FULL COST of your treatment.

Additionally, the following charges may apply for late cancellations or no-shows:

  • First No-Show or Late Cancellation:50% charge of the full cost of the treatment will be applied

  • Second No-Show or Late Cancellation:100% charge of the full cost of the treatment will be applied

You will also be required to pay for any treatment-related fees that are not covered by your health insurance. A cancellation fee may be applied to your account for missed appointments without prior notification.

Exceptions will be made for illness and barring emergencies.

Thank you for your understanding and cooperation.


No Show Policy

Your appointment time has been reserved especially for you. In courtesy to your therapist and fellow patients, we require that you provide us with 24 hours notice of any cancellation or change of appointment time. In an event where you do not show up with no notice, there will be an outstanding charge added to your account.


Late Arrivals

Please understand, if you arrive late for your appointment, Practitioners will provide treatment for the remaining session time only with no fee reduction. Due to tightly booked schedules, we are unable to extend appointments beyond the originally specified time.


If you have any questions or concerns, please do not hesitate to bring them to our attention

Frequently Asked Questions

  • No, you do not need a referral to book an appointment with a Registered Massage Therapist (RMT) in British Columbia. You can schedule directly at your convenience.

    However, some extended health insurance providers may require a doctor’s note for reimbursement. If you’re unsure, we recommend checking with your provider before your visit.

  • Yes, massage therapy provided by a Registered Massage Therapist is typically covered under most extended health benefit plans in BC. Coverage amounts and requirements can vary depending on your provider.

    We offer direct billing with many major insurance companies, making the process simple and convenient. If you have questions about your coverage, please contact your insurance provider directly for details on your policy.

    Learn More About Our Direct Billing >

  • Massage therapy can support a wide range of physical conditions and concerns, including:

    • Chronic pain and muscle tension

    • Neck and back pain

    • Headaches and migraines

    • Sports injuries and overuse conditions

    • Postural imbalances

    • Pregnancy-related discomfort

    • Stress and tension-related symptoms

    Treatment is always tailored to your individual needs, with a focus on reducing pain, improving mobility, and supporting long-term recovery and overall well-being.

  • Your first visit is designed to fully understand your needs and create a personalized treatment plan. It typically includes:

    • A detailed health history and assessment

    • Discussion of your goals and concerns

    • A customized, hands-on treatment

    • Recommendations for home care or follow-up sessions

    Your therapist will ensure you feel comfortable throughout the process, with clear communication and adjustments made based on your preferences. The goal is to provide effective care while creating a supportive and professional experience from the moment you arrive.

    Learn More About What to Expect on Your First Visit >

Book Your Massage Therapy in Langley, BC Today

Whether you are recovering from injury, managing chronic discomfort, or looking to prioritize your overall well-being, our team provides supportive, clinically informed care in a calm and welcoming environment. With direct billing and convenient online booking, accessing massage therapy care is simple and approachable.

Find the Right Practitioner For You >

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