PATIENT GUIDELINES & PROTOCOLS
TO ALL OUR VALUED COMMUNITY
COVID-19 PRE-SCREENING
In an effort to provide a healthier environment, we respectfully request that you to complete a COVID-19 Screening Questionnaire.
Please complete a COVID-19 Screening Questionnaire:
At the time of booking your appointment
Within 24 hours of your appointment.
Let us know about any changes before starting your treatment.
PREPARING FOR YOUR APPOINTMENT
(NEW PATIENTS) Please complete our Online Patient Intake Form that is emailed to you upon creating your Account on microwellness.janeapp.com.
OR you may email a completed a PDF copy of the Patient Intake Form to info@microwellness.ca
Keep in mind we are PAPERLESS and your Patient Intake Form MUST be complete before your appointment
Please give use a call if you require any assistance to complete your forms
Taking in a new patient within a less than a 24 hour notice will be done so on a case by case bases
Please plan to come alone.
Please refrain from bringing additional company to avoid congestion. If you require special accommodations, let us know ahead of time in order to plan your assisted appointment.
Care-giver assistance and service animals are still welcome as well as accompanying guardian for minors.
USE OF MASK
Masks are recommended.
We ask everyone to please keep in mind those who are immunocompromised and take extra precaution when necessary
CONTACTLESS PAYMENT
To encourage contactless payment you may update your JaneApp Account with a valid credit card.
We are not accepting cash or cheques at this time. We accept Debit, Credit (Visa, Mastercard, American Express), Online payments through Jane or E-transfer payable to: info@microwellness.ca
Please note each each Practitioner is responsible for taking payment
Payments occur in the treatment room with a wireless point of sale system or e-transfers can be arranged
Learn more about our credit card policy >
WHEN YOU ARRIVE
We request that all clients remain in your vehicle or use our downstairs lobby. Please arrive only 5 minutes before your appointment.
Upon arrival if the doors are locked, please wait - your Therapist will invite you in.
Upon entering the building:
Hand Sanitizer will be available upon entering and departure.
Before starting your treatment complete your Therapist ask if any changes have occurred since you’ve completed your COVID-19 Screening Questionnaire.
For Initial Visits per Practitioner you will be asked to sign our Consent Form, including our Release of Liability and Waiver Form.
Follow your Therapist, as they will take you to your treatment room.
POLICIES AND PROCEDURES
Please use our downstairs lobby.
Our team members will do their best to continue to practice social distancing where possible.
Online booking is available. Call or email to book appointments. Booking at the office is not available.
USE OF ELEVATORS/STAIRS
All high contact surfaces will be cleaned several times a day, these include but not limited to doorknobs, handrails, elevator buttons, light switches, cabinet handles, faucet handles, tables, counter-tops and electronics.
Tissues will be available for patients to use as a barrier when contacting high-touch surfaces, OR please allow your Therapist to press buttons for you and open exit/enter ways
We are excited to be entering a transitional COVID-19 Safety Plan to a Communicable Disease Prevention Plan!
More information is available below:
Patient Guidelines and Protocols >
Therapist Guidelines and Protocols >
Our Response to COVID-19 >
