TO ALL OUR VALUED COMMUNITY

COVID-19 PRE-SCREENING

• In an effort to provide a healthier environment, we respectfully request that you to complete a COVID-19 Screening Questionnaire.
  
  Please complete a COVID-19 Screening Questionnaire:

1. At the time of booking your appointment

2. Within 24 hours of your appointment.

3. Let us know about any changes before starting your treatment.

PREPARING FOR YOUR APPOINTMENT

• (NEW PATIENTS) Please complete our Online Patient Intake Form that is emailed to you upon creating your Account on microwellness.janeapp.com.

  • OR you may email a completed a PDF copy of the Patient Intake Form to info@microwellness.ca

  • Keep in mind we are PAPERLESS and your Patient Intake Form MUST be complete before your appointment

    • Please give use a call if you require any assistance to complete your forms

  • At this time we cannot take in new patients with less than a 24 hour notice

• Please plan to come alone.

  • Please refrain from bringing additional company to avoid congestion. If you require special accommodations, let us know ahead of time in order to plan your assisted appointment.

  • Care-giver assistance and service animals are still welcome as well as accompanying guardian for minors.

USE OF MASK

• Masks are recommended.

• We ask everyone to please keep in mind those who are immunocompromised and take extra precaution when necessary

• If you are unable to provide yourself with one we will provide a disposable mask for you, kindly understand our supplies are limited.

CONTACTLESS PAYMENT

To encourage contactless payment you may update your JaneApp Account with a valid credit card. For a step-by-set guide click here

• We are not accepting cash or cheques at this time. We accept Debit, Credit (Visa, Mastercard, American Express), Online payments through Jane or E-transfer payable to: info@microwellness.ca

• Please note each each Practitioner is responsible for taking payment

• Payments occur in the treatment room with a wireless point of sale system or e-transfers can be arranged

WHEN YOU ARRIVE

• We request that all clients remain in your vehicle or use our downstairs lobby. Please arrive only 5 minutes before your appointment.

• Upon arrival if the doors are locked, please call the number shown at the door. (You can also call 604-670-1070 and dial the extension number of your Therapist to contact them directly)

• Upon entering the building, clients will be required to:

  • Sanitize your hands upon entering and departure.

  • Before starting your treatment complete your Therapist ask if any changes have occurred since you’ve completed your COVID-19 Screening Questionnaire.

  • For Initial Visits per Practitioner you will be asked to sign our Consent Form, including our Release of Liability and Waiver Form.

• Follow your Therapist, as they will take you to your treatment room.

POLICIES AND PROCEDURES

• Please use our downstairs lobby.

• We will post signage within our space.

• Our team members will continue to practice social distancing where possible.

• Online booking is available. Call or email to book appointments. Booking at the office is not available.

USE OF ELEVATORS/STAIRS

• All high contact surfaces will be cleaned several times a day, these include but not limited to doorknobs, handrails, elevator buttons, light switches, cabinet handles, faucet handles, tables, counter-tops and electronics.

• Tissues will be available for patients to use as a barrier when contacting high-touch surfaces, OR please allow your Therapist to press buttons for you and open exit/enter ways

  We are excited to be entering a transitional COVID-19 Safety Plan to a Communicable Disease Prevention Plan!