Clinic Policies
Clear Expectations | Thoughtful Care
At MICRO MVMT & HEALTH CO., thoughtful care begins with clear expectations.
Our Clinic Policies are designed to support a respectful, transparent and consistent experience for patients, clients, practitioners and our support teams, including administration.
These policies apply, where relevant, to services provided through MICRO, including Registered Massage Therapy, Clinical Counselling, Virtual Care and other healthcare services that may become available through our multidisciplinary practice.
Due to every healthcare profession’s differences, individual practitioners and services may have additional requirements relating to informed consent, privacy, documentation, professional standards or the nature of your care.
Last Updated: September 2026
Respect For Time
Appointments are reserved specifically for you. Advance notice helps make that time available to someone else.
Clear & Transparent
We aim to make appointments, payment, insurance and clinic expectations easy for our team team and clients to understand.
Thoughtful Care
Your care remains individualized and guided by informed consent, professional judgment and your personal needs.
Your Care. Your Consent
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Patients and clients are responsible for providing health, medical, contact, insurance and other information that is accurate and complete to the best of their knowledge.
Please tell your practitioner about relevant changes that may affect your care, including changes to your health, medications, symptoms, pregnancy status, injuries or other circumstances relevant to the service you are receiving.
Practitioners rely on the information available to them when assessing the appropriateness of care. If you are unsure whether information is relevant, you are encouraged to discuss it with your practitioner.
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New patients and clients may be asked to complete applicable intake, health history, consent or administrative forms before receiving care.
Depending on the service and circumstances, these may include:
Health history
Contact and demographic information
Informed consent
Privacy information
Virtual care consent
Youth, guardian or mature-minor documentation
Insurance and direct-billing information
Payment information
Service-specific consent
Other information reasonably necessary for your care
Please provide information that is accurate and complete to the best of your knowledge.
If important information changes—including your health, medications, contact information, insurance information or circumstances relevant to your care—please advise your practitioner or the clinic where appropriate.
Completing an intake or consent form does not replace the ongoing informed-consent process between you and your healthcare practitioner.
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Before providing care, your practitioner is responsible for obtaining informed consent as required by their profession and the circumstances of your care.
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We want you to feel informed and able to participate meaningfully in your care.
Depending on the service and circumstances, you may:
Participate in decisions affecting your care
Ask about your practitioner's qualifications and approach
Ask questions about recommendations
Communicate concerns or discomfort
Request reasonable changes to your care
Decline an intervention
Withdraw consent
Ask about alternatives or referrals
Ask about accessing your clinical record
Ask questions about fees
Have your privacy respected, subject to applicable legal and professional limitations
Raise a good-faith concern or complaint through applicable clinic or professional processes
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Each healthcare practitioner is responsible for providing services within their professional education, training, competence and applicable scope of practice.
There may be circumstances where your practitioner determines that:
Your needs fall outside their professional scope or competence
Another healthcare professional may be better positioned to assist you
Additional assessment or consultation would be appropriate
In-person rather than virtual care is required
Continuing a particular service would not be clinically or professionally appropriate
Your practitioner may discuss another approach, recommend additional healthcare services, provide referral information where appropriate or discontinue a particular service.
Healthcare and counselling services provided through MICRO are intended for therapeutic or healthcare purposes within the practitioner's applicable scope. Unless specifically agreed upon and professionally appropriate, services should not be assumed to include forensic assessment, custody evaluation, mediation, investigation, expert opinion, litigation support or another service outside the ordinary therapeutic relationship.
MICRO's services are not intended to replace emergency or other healthcare services where a different level or type of care is required.
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A clinical record may be created and maintained when you receive healthcare services through MICRO.
Depending on the service, your record may contain:
Intake and health-history information
Consent documentation
Assessment information
Relevant health or psychosocial information
Treatment or counselling goals
Clinical or progress notes
Safety documentation where applicable
Referrals or consultations
Relevant communications
Billing information
Other documentation reasonably required for your care
Clinical records are professional healthcare records and are not necessarily verbatim transcripts of appointments or conversations.
Records are maintained according to applicable privacy, professional, legal and record-retention requirements.
You may ask about accessing or correcting personal information contained in your record. Requests are handled according to applicable privacy law and professional obligations.
Additional information is available in our Privacy Policy.
Appointments
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MICRO uses an online booking system to help patients and clients view availability and request or schedule appointments.
Booking availability may vary according to:
Practitioner schedules
Location
Service type
Appointment duration
Room availability
Whether a service is offered virtually or in person
Whether a practitioner is accepting new patients or clients
An appointment appearing online does not guarantee that every treatment, technique, insurance arrangement or requested accommodation will be appropriate or available.
Practitioners retain independent professional judgment regarding the services they provide.
Additional intake, consent or administrative requirements may need to be completed before an appointment.
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Please arrive on time and prepared for your scheduled appointment.
A kind reminder, we are paperless. Ensure ALL necessary online intake forms are completed prior to your visit
For a first visit, allow enough time to locate the clinic and complete any necessary forms.
Some MICRO services operate within shared professional or coworking environments. Building access and reception availability may therefore vary according to the location, day and time of your appointment.
Appointment-specific arrival or access instructions may be included in your booking confirmation or reminder.
Please review these instructions before arriving.
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We understand that delays happen.
If you arrive late, your practitioner may provide care during the remaining scheduled appointment time, where appropriate.
Appointments generally cannot be extended beyond their scheduled end time.
The original appointment fee may still apply.
If insufficient time remains to safely or appropriately provide the scheduled service, your practitioner may need to modify or reschedule the appointment.
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Your appointment time is reserved specifically for you.
We require at least 24 hours' notice when cancelling or changing an appointment.
Appointments cancelled with less than 24 hours' notice and missed appointments are subject to the following fees:
First Late Cancellation or No-Show
A fee of 50% of the full scheduled appointment cost will apply, unless the fee is waived because of illness, an emergency or another exceptional circumstance at the discretion of the practitioner or clinic.
Second & Subsequent Late Cancellation or No-Show
A fee of 100% of the full scheduled appointment cost will apply, unless the fee is waived because of illness, an emergency or another exceptional circumstance at the discretion of the practitioner or clinic.
Cancellation and missed-appointment fees generally cannot be submitted to extended health insurance because a healthcare service was not provided.
Repeated late cancellations or missed appointments may result in:
Payment being required before another appointment
Outstanding balances being addressed before additional care
Online booking privileges being limited
Future scheduling arrangements being reviewed
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We understand that unexpected circumstances occur.
If you are unwell or experiencing an emergency and cannot attend, please contact the clinic or your practitioner as soon as reasonably possible.
Late-cancellation or missed-appointment fees may be reduced or waived at the discretion of the practitioner or clinic depending on the circumstances.
Practitioners may also postpone an appointment where proceeding would not be appropriate.
We appreciate as much notice as circumstances reasonably allow.
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MICRO may provide automated appointment confirmations and reminders by email or SMS through our practice-management system.
These reminders are provided as a courtesy.
Patients and clients remain responsible for remembering and managing their appointments even if:
A reminder is not received
A message is delayed
An email is filtered to spam
Contact information is outdated
A technical issue occurs
Please keep the contact information associated with your account current.
Fees & Payments
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Unless otherwise indicated, prices displayed by MICRO are in Canadian dollars (CAD).
Fees may be updated periodically.
Payment is generally due at the time of service unless another arrangement has been established.
Depending on the service and available payment methods, MICRO may accept:
Credit card
Contactless payment
E-transfer
Online payment through an approved platform
MICRO does not routinely collect cash as a clinic payment method.
Patients and clients are responsible for fees properly associated with the services they receive.
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A valid credit card is required to reserve or maintain appointments through MICRO.
Where appropriate authorization has been provided, a card securely maintained through our approved payment or practice-management system may be used for:
Appointment fees
Outstanding balances
Amounts remaining after direct billing
Co-payments or deductibles
Applicable late-cancellation fees
Missed-appointment fees
Other authorized charges associated with your account
The patient or client remains responsible for amounts not paid by an insurer or other payer.
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Someone other than the patient or client may sometimes be financially responsible for healthcare services.
Payment responsibility is separate from clinical consent, privacy and access to healthcare information.
Paying for another person's healthcare does not, by itself, provide the payer with access to that person's confidential clinical information or healthcare record.
Where reasonably necessary to administer an account, MICRO may communicate limited administrative information with the person responsible for payment, such as:
Applicable fees
Payment status
Outstanding balances
Attendance information where necessary for billing
Chargeable late cancellations or missed appointments
Clinical information will not be disclosed solely because another person is responsible for payment.
Where authorization is required for additional disclosure, appropriate consent will be obtained unless disclosure is otherwise permitted or required by law
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Patients and clients are responsible for balances properly associated with the services they receive.
An outstanding balance may result from:
Partial insurance coverage
A denied or rejected claim
Deductibles or co-payments
Exhausted benefits
Incorrect or outdated insurance information
Incorrect or outdated payment information
Declined or insufficient funds
An insurer reversing, adjusting or recovering a previous payment
Late-cancellation or missed-appointment fees
Other unpaid amounts properly associated with services received
MICRO may request payment of an outstanding balance before additional appointments are booked or attended.
Online booking privileges may also be temporarily limited until the balance has been addressed or another appropriate arrangement has been made.
Where appropriate payment authorization has been provided, an outstanding amount may be processed using an authorized payment method securely maintained on the patient's or client's profile.
If you believe a balance has been applied incorrectly, please contact us so we can review the account.
Insurance & Direct Billing
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MICRO is pleased to offer direct billing to participating extended health benefit providers where available.
Direct billing is provided as an administrative courtesy only and is not guaranteed.
Submitting a claim does not guarantee coverage, reimbursement or payment. Your insurer and individual benefit plan determine eligibility and coverage.
Patients and clients are responsible for understanding their benefit plans, including:
Whether the service is eligible
Whether the practitioner's professional designation is eligible
Annual or per-visit limits
Deductibles and co-payments
Referral or prescription requirements
Coordination of benefits
Plan exclusions
Other reimbursement requirements
Information available to MICRO regarding a benefit plan may be incomplete, delayed, inaccurate or subsequently changed by the insurer.
A previous claim payment, estimate, pre-authorization or payment of a similar claim does not guarantee that a future claim will be approved or paid.
Services Not Eligible for Direct Billing
Not every service available through MICRO is eligible for extended health benefits or direct billing.
For example, Student/ Intern Services is not Registered Therapy and is NOT eligible for extended health benefit billing through MICRO.
Other services may also be excluded depending on the practitioner's designation, service provided and requirements of the individual insurance plan.
Patients and clients are encouraged to confirm their coverage directly with their insurer before receiving care when reimbursement is important to them.
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When requesting direct billing, you may be required to complete an insurance authorization and consent before MICRO can submit claims electronically on your behalf.
Depending on the insurer and benefit plan, information reasonably necessary to administer a claim may be collected, used or disclosed to:
Verify eligibility
Submit and administer claims
Determine applicable benefits
Coordinate benefits
Facilitate payment
Respond to insurer requests
Correct claim information
Address audits, adjustments or overpayments
Claim information may be exchanged electronically with your insurer, benefit-plan administrator or authorized claims processor according to applicable authorization, privacy requirements and insurer procedures.
Detailed authorization remains governed by the applicable Direct Billing Consent & Authorization Form, insurer requirements and applicable privacy obligations.
Providing insurance information or requesting direct billing does not otherwise provide unrestricted authorization to disclose clinical information.
Where an insurer requests additional clinical information and separate authorization is required, appropriate consent will be obtained unless disclosure is otherwise permitted or required by law.
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Where supported by your insurer and authorized by you, eligible insurance benefits may be assigned directly to the healthcare provider or clinic submitting the claim.
Assignment of benefits does not mean that:
The insurer must accept the assignment
A claim is guaranteed to be approved
The entire appointment will be covered
MICRO assumes responsibility for an unpaid claim
If an insurer pays benefits directly to you instead of MICRO, you remain responsible for the applicable clinic balance.
Any change or revocation of an assignment remains subject to applicable insurer requirements and previously incurred payment responsibilities.
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Insurance coverage is an agreement between you and your insurance provider.
MICRO may assist with direct billing and insurance claims but does not determine your coverage.
Patients and clients remain responsible for amounts properly owing and not paid by their insurer, up to the applicable full cost of the service provided.
This may include claims that are:
Pending
Delayed
Partially paid
Denied or declined
Reversed
Adjusted
Audited
Subsequently recovered by an insurer
Unable to be submitted electronically
If direct billing is unavailable or unsuccessful, payment may be required in full at the time of the appointment.
Where appropriate, a receipt will be provided so that you may submit the claim to your insurer for consideration.
MICRO cannot guarantee reimbursement.
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Patients and clients are responsible for providing complete and accurate insurance information to the best of their knowledge.
Please advise MICRO when your insurance information changes.
Incorrect, incomplete or outdated information may result in a claim being delayed, rejected or denied. If a claim cannot be processed because the information provided is inaccurate or incomplete, the patient or client remains responsible for the applicable balance.
If you have coverage through more than one extended health benefit plan, claims must be processed according to the insurers' applicable coordination-of-benefits requirements.
Not all insurers or electronic systems allow MICRO to coordinate multiple plans directly.
You may therefore be required to:
Pay a remaining balance
Submit a secondary claim yourself
Provide an explanation of benefits
Supply additional information requested by an insurer
Where information relating to a spouse, dependant or another plan member is required, you are responsible for ensuring that you have appropriate authority to provide that information.
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Insurance claims submitted through MICRO must accurately reflect the:
Healthcare service provided
Date of service
Healthcare professional
Amount charged
MICRO and its practitioners cannot alter, falsify or misrepresent information for the purpose of obtaining insurance reimbursement.
Insurers and benefit-plan administrators may review, audit, reverse or adjust claims according to applicable plan requirements, authorization and law.
If an insurer reverses, adjusts or recovers a payment and an outstanding balance results for services already provided, the patient or client may remain responsible for that balance.
Any suspected billing or claim error should be brought to our attention so it can be appropriately reviewed and corrected where necessary.
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Certain MICRO practitioners may provide services associated with ICBC claims, subject to practitioner availability, eligibility and applicable ICBC requirements.
Not every practitioner, service or appointment type is available for ICBC claims.
ICBC appointments may require:
A valid ICBC claim number
Accurate claim and contact information
Confirmation of eligibility
Specific appointment types or durations
Applicable patient or user fees
Prior approval or treatment extensions in some circumstances
Please contact MICRO directly regarding ICBC care, as ICBC appointment availability and booking requirements may differ from regular appointments.
ICBC Direct Billing Is Not Guaranteed
MICRO may direct bill ICBC where available and appropriate. However, direct billing and payment by ICBC cannot be guaranteed for every appointment or claim.
A claim may be delayed, partially covered or unable to be processed because of circumstances including:
Individual claim eligibility
Pending approval
Pending treatment extensions
Coverage limitations
Changes to claim status
Submission or insurer portal issues
Information requiring clarification
Administrative or operational limitations affecting electronic submission
Patient Responsibility
Patients remain responsible for any portion of an appointment that is not payable by ICBC, up to the applicable full cost of the service provided.
Where ICBC approval or a treatment extension is pending, payment may be required until coverage is confirmed.
If ICBC subsequently approves eligible treatment, reimbursement may be available according to ICBC's applicable processes and requirements.
MICRO cannot guarantee that ICBC will approve coverage or issue reimbursement.
Where direct billing is unsuccessful or only part of an appointment is covered, the remaining balance may be paid using an available clinic payment method, which may include:
E-transfer
Contactless payment
An authorized credit card securely maintained on the patient's profile
Where appropriate payment authorization has been provided, an outstanding amount may be processed using the authorized payment method on file.
MICRO does not currently provide direct billing to WorkSafeBC unless otherwise expressly communicated for a particular service or practitioner.
Virtual Care & Communications
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MICRO provides and may continue to expand Virtual Care and Telehealth Services, where appropriate.
Virtual services may include Clinical Counselling and, as our multidisciplinary practice grows, other healthcare services delivered by appropriately qualified professionals.
Virtual care may involve:
Secure video or telephone appointments
Online intake and consent
Electronic clinical documentation
Secure messaging
Other approved healthcare technology
Virtual care can improve accessibility and convenience but may also involve:
Technology or internet interruptions
Audio or video limitations
Privacy limitations in the patient's or client's physical environment
Limitations of remote assessment
Emergency-response limitations
Jurisdictional restrictions
Not every healthcare concern can be appropriately addressed virtually.
Your practitioner determines whether virtual care is clinically and professionally appropriate based on their scope, professional requirements, clinical judgment and the circumstances of your care.
A practitioner may recommend or require in-person care where appropriate.
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You may be asked to confirm your current physical location during a virtual appointment.
A healthcare professional's ability to provide virtual care may depend on professional, legal, insurance and jurisdictional requirements applicable where you are physically located.
Please tell your practitioner if you are located outside the jurisdiction where you ordinarily receive care.
Your practitioner may decline, discontinue or reschedule a virtual appointment where applicable professional, legal, insurance, jurisdictional, privacy or safety requirements prevent the service from being provided appropriately.
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Patients and clients are responsible for making reasonable efforts to participate in virtual appointments from a private and appropriate environment.
Consider:
Whether other people can overhear the appointment
Whether your device is private
Whether your internet connection is reasonably secure
Whether you can speak openly and comfortably
MICRO and your practitioner cannot control the privacy of your physical surroundings.
If privacy becomes difficult to maintain, please tell your practitioner.
Where virtual care involves a child or youth, a parent or guardian may be asked to help provide an appropriate and reasonably private environment.
Providing privacy does not necessarily mean leaving a young or vulnerable patient or client without appropriate supervision where safety considerations require otherwise.
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Technology does not always work as expected.
If a virtual appointment is unexpectedly disconnected or interrupted, your practitioner may attempt to reconnect or contact you using the telephone number maintained in your record.
If the appointment cannot reasonably resume, you and your practitioner may determine an appropriate next step.
The approach taken may depend on the healthcare service, circumstances and amount of appointment time affected.
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MICRO may communicate with patients and clients through approved methods including:
Email
Telephone
Voicemail
SMS
Practice-management or approved healthcare platforms
Where you have provided contact information and applicable communication permissions, MICRO may use that information to communicate with you about appointments and other administrative matters.
This may include:
Appointment confirmations and reminders
Scheduling or appointment changes
Requests to contact the clinic
Forms
Billing or outstanding balances
Insurance administration
General clinic communication
Appointment-related messages may include information reasonably necessary to identify the clinic, communicate about an appointment or ask you to contact us.
We aim to limit sensitive health information in ordinary voicemail, email and text communications.
Electronic communication may carry privacy and security limitations and should generally be used for administrative purposes unless another arrangement has been established with your practitioner.
Please keep your contact information and communication preferences current and tell us if there is a particular communication method through which you should not be contacted.
Electronic messages and voicemail are not monitored continuously and should not be relied upon for emergency or crisis support.
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MICRO MVMT & HEALTH CO. is not an emergency, crisis-response or continuous-monitoring service.
Appointments, virtual care, email, voicemail, SMS, online booking, intake forms and other routine clinic communications may not be reviewed immediately and should not be relied upon when immediate assistance is required.
If you believe that you or another person is in immediate danger or requires immediate medical or psychiatric intervention, contact 911 or the appropriate emergency service where you are located, or attend an appropriate emergency department.
For urgent mental health support, contact an appropriate crisis or emergency resource available in your location.
A healthcare practitioner may take reasonable action when a serious safety concern becomes known during care, subject to applicable legal and professional obligations.
Privacy, Youth & Professional Relationships
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Privacy and confidentiality are important components of healthcare at MICRO.
Personal and health information is handled according to applicable privacy requirements and the professional obligations of the practitioner providing your care.
Information will not ordinarily be disclosed to another person or organization without appropriate authorization.
However, confidentiality is not absolute.
Information may be collected, used or disclosed where:
You authorize the disclosure
It is reasonably necessary for an authorized purpose
Disclosure is permitted or required by law
A valid court order or other lawful legal process applies
Applicable professional, safety or reporting obligations permit or require disclosure
Different healthcare professions may have additional confidentiality requirements or limitations.
Where additional considerations apply to your service, they will be addressed through the applicable informed-consent process.
Please review our Privacy Policy for more information about how MICRO collects, uses, protects, retains and discloses personal information.
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Additional consent, privacy and administrative requirements may apply when healthcare services involve a child or youth.
Depending on the circumstances, MICRO or the treating practitioner may require:
Parent or guardian information
Confirmation of guardianship or decision-making authority
Parent or guardian authorization
Youth-specific intake documentation
Mature-minor consent or capacity assessment
Emergency contact information
Authorization for information sharing
Relevant documentation concerning a court order, parenting arrangement or legal restriction
Parents and guardians are responsible for informing MICRO and the treating practitioner of material changes to guardianship, parenting responsibilities, decision-making authority, court orders or other legal circumstances that may affect the young person's care.
Where reasonably necessary, documentation confirming a person's authority may be requested.
Consent, Capacity & Participation
Age alone does not necessarily determine who may provide consent or exercise privacy rights in every healthcare circumstance.
A young person's ability to provide their own consent may depend on applicable law, their understanding and capacity, the healthcare proposed and the healthcare practitioner's professional assessment.
Children and youth should be meaningfully involved in decisions about their care to the extent appropriate to their age, development, capacity, circumstances and legal rights.
Where appropriate, a young person may:
Ask questions
Express preferences or concerns
Ask for information to be explained differently
Participate in decisions about their care
Request appropriate privacy
Decline a particular intervention
Ask about other options
Request changes to their care
Change or withdraw consent, subject to applicable legal, professional and safety considerations
Where a young person is capable of providing legally effective consent, their consent and privacy rights may apply independently of a parent or guardian.
Privacy of Children & Youth
A parent or guardian's involvement does not necessarily provide an automatic or unrestricted right to everything discussed with a healthcare practitioner or to the young person's complete clinical record.
Requests for information will be considered according to applicable law, the young person's capacity and legal rights, the requesting person's authority, privacy and safety considerations and the practitioner's professional obligations.
Where appropriate, practitioners may encourage a young person to involve a parent, guardian or another trusted adult.
Encouraging involvement does not automatically authorize disclosure of confidential information.
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Clinical records involving children or youth may require additional consideration when access, copying or disclosure is requested.
A request by a parent, guardian or another person to access a young person's healthcare record will be considered according to:
Applicable privacy requirements
The young person's legal rights and capacity
The requesting person's legal authority
Applicable consent arrangements
The healthcare practitioner's professional obligations
Relevant court orders or legal restrictions
Other applicable circumstances
Being a parent, guardian or person financially responsible for care does not necessarily create unrestricted access to a young person's clinical record.
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The relationship between a patient or client and their healthcare practitioner is a professional relationship.
Practitioners maintain boundaries appropriate to their profession and the nature of care.
Professional boundaries may apply to:
Personal social media
Private messaging
Gifts
Contact outside appointments
Physical contact
Social invitations
Personal relationships
Interactions within the community
If you encounter your practitioner outside the clinic or therapeutic setting, they may choose not to initiate acknowledgement or discuss your care in order to protect your privacy.
This should not be interpreted as a personal rejection.
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MICRO is committed to maintaining an environment where patients, clients, practitioners, staff and others are treated with dignity and respect.
Behaviour that threatens another person's safety or wellbeing may result in an interaction or appointment being ended.
This may include:
Threats
Harassment
Discrimination
Violence or intimidation
Sexual harassment
Repeated abusive communication
Deliberate property damage
Conduct that creates an unsafe environment
Any decision affecting an established professional care relationship must also consider the practitioner's applicable professional responsibilities.
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A professional care relationship may change, conclude or be transferred for a variety of reasons.
This may occur where:
You choose to discontinue care
You request another practitioner
Your practitioner becomes unavailable
Your needs fall outside the practitioner's scope or competence
Another professional or service would be more appropriate
Professional boundaries have been materially affected
Care can no longer be provided safely or appropriately
Operational circumstances affect the ability to provide the service
Another clinically, ethically, professionally or legally appropriate reason applies
Where appropriate and reasonably practicable, your practitioner may discuss the change with you and provide referral information or transition planning.
Ending a professional relationship does not eliminate applicable responsibilities concerning privacy, confidentiality, records or outstanding balances.
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Patients and clients are responsible for providing health, medical, contact, insurance and other information that is accurate and complete to the best of their knowledge.
Please tell MICRO or your healthcare practitioner when there is a material change that may reasonably affect your care or our ability to administer your services.
Depending on your circumstances, this may include changes to:
Health or medical history
Medications
Symptoms or injuries
Pregnancy status where relevant to care
Contact information
Insurance coverage
Emergency contact information
Guardianship or decision-making authority
Parenting arrangements relevant to a child's care
Court orders or legal restrictions relevant to healthcare or information sharing
Your physical location for virtual care
Other information reasonably necessary for safe and appropriate care
Practitioners may rely on information available to them when determining whether and how a healthcare service can appropriately be provided.
If you are unsure whether information may be relevant, you are encouraged to discuss it with your practitioner.
Additional documentation may be requested where reasonably necessary to confirm authority, consent or another requirement relevant to care.
Clinic Information
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MICRO is committed to creating a welcoming and accessible experience.
If you require an accommodation to access our services, please contact us in advance where possible so we can understand your needs and explore available options.
Available accommodations may depend on:
Location
Shared-building requirements
Available facilities
Healthcare service
Practitioner requirements
Safety considerations
Please review our Accessibility page for additional information.
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Healthcare professionals practising through MICRO may operate as independent professional contractors.
MICRO may provide administrative and practice-support services including:
Scheduling
Billing and payment processing
Facilities
Technology
Marketing
Administrative communication
Other practice-support functions
Each practitioner remains individually responsible for the professional healthcare services they personally provide, including applicable:
Scope-of-practice requirements
Professional standards
Ethical obligations
Competency requirements
Documentation
Informed consent
Professional liability requirements
Clinical judgment
MICRO's Clinic Policies provide an administrative framework for the practice.
They do not replace or override a healthcare practitioner's independent professional responsibilities, standards or clinical judgment.
Nothing in these policies is intended to limit obligations imposed upon MICRO or a healthcare practitioner by applicable law.
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MICRO MVMT & HEALTH CO. may update these policies as our practice, healthcare services, locations, technology and administrative processes evolve.
Where a material change directly affects ongoing services, we will make reasonable efforts to provide appropriate notice where reasonably practicable.
Changes apply prospectively unless otherwise required or permitted.
No Clinic Policy is intended to remove or restrict a right that cannot lawfully be waived or restricted.
The current version will be published on this page with its Last Updated date.
Service-specific informed-consent requirements may also be communicated separately.
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We want our policies and the experience surrounding your care to be clear.
For questions about appointments, payments, insurance, direct billing, clinic access or another administrative matter, please contact:
MICRO MVMT & HEALTH CO.
20627 Fraser Highway
Langley, BC V3A 4G4Email: info@microwellness.ca
Phone: 604-670-1070Questions relating specifically to treatment, counselling, informed consent, clinical records or clinical recommendations should be discussed with the applicable healthcare practitioner.
Patients and clients are welcome to raise good-faith questions or concerns through applicable clinic or professional processes.
Clear Expectations. Thoughtful Care.
Clinic policies help create clarity around the experience surrounding your care while respecting the professional relationship between you and your healthcare practitioner.
At MICRO MVMT & HEALTH CO., our goal is to make those expectations transparent, accessible and easy to understand.