Terms of Use
Using Our Site
Welcome to MICRO MVMT & HEALTH CO.
These Terms of Use apply when you visit or use microwellness.ca, including its webpages, information, resources, links and online features.
Our website is designed to help you learn more about MICRO MVMT & HEALTH CO., our practitioners and the healthcare and counselling services available through our practice.
By accessing or using this website, you acknowledge these Terms of Use.
Last Updated: September 2026
Informative
Our website provides general information about MICRO, our practitioners and available services.
Personal Care
Website information does not replace individualized assessment, professional judgment or a therapeutic relationship.
Connected
Some website functions connect you with trusted third-party platforms for booking, forms and other services.
ABOUT THIS WEBSITE
01 |
microwellness.ca is the official website of MICRO MVMT & HEALTH CO LTD., a multidisciplinary healthcare practice based in British Columbia.
Our website provides information about services that may include:
Registered Massage Therapy
Clinical Counselling
Virtual Counselling
Virtual Care and Telehealth Services
Focused massage therapy services and modalities
Practitioner profiles
Clinic locations
Appointment booking
Insurance and direct billing information
Patient resources
Clinic information, policies and updates
MICRO may expand its healthcare services over time. Not every service referenced generally on our website, policies or informational materials is necessarily currently available.
Services, practitioners, locations, availability, fees and other information may change over time.
The most current appointment availability and booking options will generally be reflected through our online booking system.
GENERAL INFORMATION ONLY
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The information provided on this website is intended for general informational and educational purposes.
Website content is not intended to provide individualized:
Medical advice
Diagnosis
Treatment recommendations
Psychological or counselling advice
Emergency or crisis support
Insurance advice
Legal advice
Financial advice
Reading information on this website does not replace an appropriate assessment or consultation with a qualified healthcare professional.
Health concerns and individual circumstances vary. Information that may be appropriate generally may not be appropriate for your particular situation.
If you have questions about your health or whether a service may be appropriate for you, please speak with an appropriately qualified healthcare professional.
NO PRACTITIONER-CLIENT RELATIONSHIP THROUGH WEBSITE USE
03 |
Visiting this website, reading its content, submitting a general inquiry or following MICRO on social media does not, by itself, establish a practitioner-patient, counsellor-client or other therapeutic relationship.
A professional care relationship is established only where appropriate requirements for the particular service and practitioner have been satisfied.
These may include:
Booking or accepting an appointment
Appropriate intake
Informed consent
Assessment
Practitioner acceptance of the individual into care
Other professional or administrative requirements
Practitioners remain responsible for determining whether a requested service falls within their professional scope and whether they are able to provide appropriate care.
HEALTH INFORMATION & INDIVIDUAL RESULTS
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MICRO aims to provide website information that is thoughtful, accurate and appropriate.
However, healthcare is individualized.
Information describing a treatment, counselling approach, technique, modality or potential reason someone may seek care should not be interpreted as a promise, guarantee or prediction of a particular outcome.
Individual experiences and outcomes may vary based on factors such as:
Health history
Presenting concerns
Individual circumstances
Assessment findings
Treatment or counselling goals
Practitioner judgment
Frequency and duration of care
Response to care
A practitioner may determine that a particular treatment, technique or service is not appropriate for an individual even where that service is described on our website.
PRACTITIONER INFORMATION
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Practitioner profiles are intended to help visitors understand a practitioner's:
Professional designation
Education and training
Clinical interests
Approach to care
Services offered
Professional background
Practitioners remain individually responsible for practising within the scope, standards and requirements applicable to their profession.
References to a practitioner's clinical interests, additional education or areas of focus are intended to describe their practice and should not necessarily be interpreted as a representation of specialist status or a guarantee that the practitioner is appropriate for every individual presenting with that concern.
Professional designations and credentials are presented according to the information available to MICRO and applicable professional requirements.
BOOKING AN APPOINTMENT
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MICRO uses an online booking system to help patients and clients view availability and request or schedule appointments.
Booking availability may vary according to:
Practitioner schedules
Location
Service type
Appointment duration
Room availability
Whether a service is offered virtually or in person
Whether a practitioner is accepting new patients or clients
An appointment appearing online does not guarantee that every treatment, technique, insurance arrangement or requested accommodation will be appropriate or available.
Practitioners retain independent professional judgment regarding the services they provide.
Additional intake, consent or administrative requirements may need to be completed before an appointment.
JANE ONLINE BOOKING SYSTEM
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MICRO currently uses Jane for online booking and practice management.
When you follow a booking link from microwellness.ca, you may be directed to a website or platform operated by Jane or another authorized service provider.
The use of those external platforms may be governed by their own:
Terms of use
Privacy policies
Security practices
Technical requirements
MICRO's Privacy Policy provides additional information about how personal information may be handled in connection with our services and approved technology.
VIRTUAL CARE & TELEHEALTH SERVICES
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MICRO MVMT & HEALTH CO. provides and may continue to expand virtual healthcare and telehealth services, where appropriate and permitted.
Current and future virtual services may include services provided by appropriately qualified healthcare professionals, such as:
Registered Clinical Counsellors
Nurse Practitioners
Physiotherapists
Primary Healthcare Practitioners
Other regulated or qualified healthcare professionals who may join MICRO's multidisciplinary team
The availability of a profession or service may change over time. Reference to a potential or future healthcare profession in these Terms does not mean that the service is currently available through MICRO.
Please refer to our current Services, Our Team and online booking pages for services and practitioners presently available.
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Virtual care is not appropriate for every health concern, patient or clinical situation.
The treating healthcare professional remains responsible for determining whether virtual care is appropriate within their individual professional scope, standards, licensing or registration requirements and clinical judgment.
Depending on the profession and circumstances, a practitioner may consider factors such as:
Your physical location at the time of the appointment
The nature of your health concern
Whether a physical examination is necessary
Privacy and confidentiality
Technology and internet reliability
Patient safety
Clinical risk
Professional standards
Jurisdictional requirements
Whether in-person assessment or another healthcare service would be more appropriate
A practitioner may recommend, require or refer you for in-person care where virtual care is not appropriate or sufficient.
Booking a virtual appointment does not guarantee that your concern can be fully assessed, diagnosed or managed virtually.
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You may be asked to confirm your physical location at the beginning of a virtual appointment.
The healthcare professional must be permitted to provide the applicable service to a patient or client located in that jurisdiction.
For this reason, the availability of virtual healthcare services may depend on where you are physically located at the time care is provided, rather than simply your permanent home address.
Some MICRO virtual services may therefore only be available to individuals located in British Columbia, while other services may have different geographic requirements depending on the profession and practitioner.
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Virtual care involves electronic communication and may use approved technology for:
Video appointments
Secure messaging
Intake and consent
Appointment scheduling
Clinical documentation
Prescriptions or referrals, where within the practitioner's professional authority
Sharing appropriate healthcare information
Other functions required to support virtual care
Although MICRO and its practitioners take reasonable steps to use appropriate technologies and safeguards, electronic communication cannot eliminate every privacy, security or technical risk.
Additional informed consent may be required before receiving virtual healthcare services.
Our Privacy Policy provides further information about electronic communication and the handling of personal and health information.
TELUS HEALTH & OTHER VIRTUAL CARE PLATFORMS
09 |
As MICRO expands its virtual healthcare services, certain appointments or healthcare functions may be delivered or supported through TELUS Health or another approved third-party healthcare technology platform.
Depending on the service and platform being used, these technologies may support functions such as:
Virtual healthcare appointments
Patient registration
Appointment scheduling
Intake forms and questionnaires
Secure messaging
Video consultations
Clinical information
Prescriptions, referrals, laboratory or imaging requests where clinically appropriate and within the practitioner's professional authority
Other healthcare or administrative functions
TELUS Health documentation confirms that its healthcare technologies may facilitate virtual visits and other patient-provider interactions, while healthcare providers retain responsibilities relating to the healthcare they provide and the protection of patient information.
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Where you access care through TELUS Health or another third-party platform, your use of that platform may also be subject to the provider's own:
Terms and conditions
Privacy notices
Consent requirements
Account requirements
Security practices
Eligibility requirements
Technical requirements
These third-party terms operate separately from MICRO's Terms of Use.
You may therefore be required to create an account, provide information, complete additional consent or agree to platform-specific terms before accessing a virtual service.
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A technology platform and the healthcare professional providing your care may have different roles and responsibilities.
The availability of technology through TELUS Health or another platform does not itself determine:
Whether a particular healthcare service is clinically appropriate
Whether a diagnosis can be made virtually
Whether medication can or should be prescribed
Whether a referral, laboratory test or imaging request is appropriate
Whether in-person assessment is required
Whether a service is available in your jurisdiction
Whether a service is covered by insurance
Those determinations remain subject to the treating healthcare professional's scope of practice, professional judgment and applicable requirements.
MICRO does not guarantee the uninterrupted availability, functionality or performance of a third-party virtual care platform.
EMERGENCY & URGENT CARE
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MICRO's website and virtual healthcare services are not emergency-response services.
Do not rely on:
Online booking
Virtual appointments
Email
Voicemail
Contact forms
Social media
Routine clinic communications
for immediate assistance during a medical, mental health or safety emergency.
If you believe you or another person is experiencing an immediate medical emergency or is in immediate danger, contact 911 or the appropriate emergency service where you are located.
If you require urgent medical or mental health assistance, seek an appropriate urgent-care, crisis or emergency service available in your location.
A virtual healthcare appointment should not delay necessary emergency or urgent medical attention.
FEES, PRICING & SERVICE INFORMATION
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MICRO aims to keep service descriptions and pricing information current.
However, fees, appointment lengths, service availability and other clinic information may be updated periodically.
Unless otherwise stated, prices displayed by MICRO are in Canadian dollars (CAD).
Where there is a discrepancy between general website information and the current information presented during booking or communicated directly by the clinic, please contact MICRO for clarification before your appointment.
Fees and payment requirements applicable to an appointment will be governed by the information provided for that service and applicable clinic policies.
INSURANCE & BILLING INFORMATION
12 |
Information on this website about extended health benefits, direct billing or third-party coverage is provided for general convenience.
Direct billing is a courtesy and is not a guarantee of coverage or payment.
Coverage is determined by the individual's insurance provider and specific benefit plan.
MICRO does not control:
Eligibility
Benefit limits
Deductibles
Co-payments
Plan exclusions
Coordination of benefits
Insurer processing requirements
Claim approval or denial
Reimbursement timelines
Patients and clients are responsible for understanding their individual insurance coverage and for amounts not paid by their insurer, subject to the applicable service and clinic policies.
RETENTION & SECURE DISPOSAL
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Our website may contain links to websites, booking systems, virtual care platforms, social media platforms, insurers, professional organizations, educational resources or other services operated by third parties.
Links are provided for convenience or additional information.
Unless expressly stated otherwise, the presence of a link does not mean MICRO owns, controls or guarantees the third-party website, its availability, its content or its practices.
Third-party websites may have their own terms, privacy policies and accessibility practices.
Visitors should review those policies when appropriate.
WEBSITE ACCURACY & AVAILABLILITY
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MICRO makes reasonable efforts to maintain accurate and useful website information.
However, websites are continually evolving, and information may occasionally become:
Outdated
Incomplete
Temporarily unavailable
Incorrect due to technical or administrative error
We may update, remove, correct or reorganize website content without prior notice.
We do not guarantee that the website will always operate without interruption, delay, technical difficulty or error.
If you notice information that appears incorrect or outdated, we welcome you to contact us.
APPROPRIATE USE OF THIS WEBSITE
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You agree to use microwellness.ca only for lawful purposes.
You must not knowingly attempt to:
Interfere with the operation or security of the website
Gain unauthorized access to website systems, accounts or information
Introduce malicious code, viruses or harmful technology
Use automated methods to disrupt or overload the website
Impersonate another person
Submit false or misleading information
Use website content in a way that infringes the rights of MICRO, its practitioners or another party
Nothing in these Terms prevents lawful use of publicly available information or the exercise of rights available under applicable law.
INTELLECTUAL PROPERTY & WEBISTE CONTENT
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Unless otherwise indicated, the original content appearing on microwellness.ca—including written copy, graphics, branding, logos, page designs and other original materials—is owned by, licensed to or used with permission by MICRO MVMT & HEALTH CO LTD
MICRO's branding and original website materials may not be reproduced, republished, modified, distributed or used for commercial purposes without permission, except where permitted by applicable law.
You may:
View the website for personal use
Share links to publicly available MICRO webpages
Reference publicly available information for legitimate personal purposes
Third-party names, logos, photographs, software and other materials remain the property of their respective owners where applicable.
REVIEWS, FEEDBACK & COMMUNICATION
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MICRO welcomes respectful feedback about your experience.
Nothing in these Terms is intended to prevent a patient, client or website visitor from providing an honest review or communicating their experience as permitted by law.
If you submit feedback, an inquiry or another communication to MICRO, please ensure that information you provide is accurate to the best of your knowledge, made without malice and not frivolous and/or that you have authority to provide any personal information relating to another individual.
Privacy concerns should be directed to the contact identified in our Privacy Policy.
LIMITATIONS OF WEBSITE INFORMATION
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To the extent permitted by applicable law, MICRO does not make guarantees regarding the completeness, uninterrupted availability or suitability of general website information for a particular individual's circumstances.
Your use of general website information is at your own discretion.
Nothing in these Terms is intended to:
Exclude or limit rights or remedies that cannot legally be excluded or limited
Reduce the professional responsibilities of a healthcare practitioner
Replace informed consent
Override applicable healthcare standards
Limit obligations imposed by applicable privacy or consumer-protection legislation
Where applicable law provides protections or rights that conflict with these Terms, the applicable law will govern.
LIMITATIONS OF WEBSITE INFORMATION
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To the extent permitted by applicable law, MICRO does not make guarantees regarding the completeness, uninterrupted availability or suitability of general website information for a particular individual's circumstances.
Your use of general website information is at your own discretion.
Nothing in these Terms is intended to:
Exclude or limit rights or remedies that cannot legally be excluded or limited
Reduce the professional responsibilities of a healthcare practitioner
Replace informed consent
Override applicable healthcare standards
Limit obligations imposed by applicable privacy or consumer-protection legislation
Where applicable law provides protections or rights that conflict with these Terms, the applicable law will govern.
PRIVACY
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Your use of this website or virtual healthcare technology may involve the collection or processing of personal information.
Please review our Privacy Policy for information about how MICRO may collect, use, disclose, protect and retain personal information in connection with our website and healthcare services.
The Privacy Policy should be read together with these Terms of Use where applicable.
ACCESSIBILITY
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MICRO is committed to creating a welcoming and accessible experience across our services and digital presence.
Information about website accessibility, accommodations and how to provide accessibility feedback will be available through our Accessibility page.
If you experience difficulty accessing information on microwellness.ca, please contact us so we can explore an appropriate alternative way of providing the information.
CLINIC POLICIES
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Appointments and services provided through MICRO are also subject to applicable clinic and practitioner policies.
These may address matters such as:
Appointment attendance
Cancellations and missed appointments
Payments
Direct billing
Outstanding balances
Clinic access
Virtual appointments
Other administrative expectations
Please review our Clinic Policies for further information.
Where a practitioner is subject to additional professional requirements, those requirements continue to apply.
CHANGES TO THESE TERMS
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MICRO MVMT & HEALTH CO. may update these Terms of Use periodically to reflect changes to:
Our website
Available healthcare services
Virtual care technologies
Clinic operations
Applicable requirements
The current version will be published on this page and identified by its Last Updated date.
Your continued use of the website following an update will be subject to the current Terms of Use.
GOVERNING LAW
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These Terms of Use and the use of this website are governed by the laws applicable in British Columbia, Canada, and applicable federal laws of Canada.
Nothing in this section is intended to restrict any rights regarding jurisdiction, dispute resolution or remedies that cannot lawfully be restricted.
QUESTIONS ABOUT THESE TERMS
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If you have questions about these Terms of Use or information appearing on our website, please contact:
MICRO MVMT & HEALTH CO.
20627 Fraser Highway
Langley, BC V3A 4G4
Email: info@microwellness.ca
Phone:
Clear Information. Thoughtful Care.
Our website is here to make it easier to understand MICRO MVMT & HEALTH CO., our practitioners and the services available through our multidisciplinary practice.
As MICRO continues to grow, our services may evolve to include additional in-person and virtual healthcare options.
We aim to keep the information we share clear, current and helpful while recognizing that healthcare remains personal and individualized.
For information about how we handle personal information, appointment and administrative expectations, or accessibility, please review our related website policies.